1. Introduction

This Shipping and Delivery Policy outlines the terms and conditions for the delivery of physical items or documents purchased or paid for through the online payment portal of Bhaarath Medical College and Hospital. By making a purchase through our portal, you agree to this policy

2. Scope of Services

This policy applies to the delivery of:

• Academic materials (e.g., certificates, transcripts, ID cards)
• Medical reports, prescriptions, and other healthcare-related documents
• Any other physical items or documents associated with services provided by Bhaarath Medical College and Hospital

3. Order Processing

• Processing Time:Orders are typically processed within 2-5 business days after payment confirmation. Processing times may vary depending on the item or service ordered.
• Notification: You will receive an email or SMS notification once your order has been processed and is ready for shipment or collection.

4. Shipping Methods

• Delivery Options: We offer standard and expedited shipping options. The available options will be displayed at the time of payment.
• Shipping Charges: Shipping charges are calculated based on the delivery location, the weight and size of the item, and the chosen shipping method. The applicable charges will be displayed before you complete your payment.
• Shipping Locations: We deliver to addresses within India and, in some cases, to international addresses. Delivery to certain remote areas may be subject to additional charges or longer delivery times.

5. Estimated Delivery Times

• Standard Shipping: 7-10 business days within India.
• Expedited Shipping: 3-5 business days within India.
• International Shipping: Delivery times vary depending on the destination, typically ranging from 10-20 business days.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, customs delays, or logistical issues

6. Tracking Your Order

• Tracking Information: Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order through the carrier’s website.
• Order Status: You can also check the status of your order by logging into your account on our online payment portal.

7. Delivery Issues

• Incorrect Address: If the delivery address provided is incorrect or incomplete, we are not responsible for any delays or non-delivery. Please ensure that your delivery information is accurate at the time of payment.
• Missed Delivery: If a delivery attempt is made and you are unavailable to receive the package, the carrier may leave a notice or attempt redelivery. It is your responsibility to arrange for redelivery or to collect the package from the carrier’s facility.
• Damaged or Lost Items: If your order arrives damaged or is lost in transit, please contact us immediately at onlinelabs@bmch.ac.in or call 91 44-61116222. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

8. Self-Collection

• Collection Location: For certain items or documents, you may choose to collect them in person at Bhaarath Medical College and Hospital. The collection location and hours of operation will be provided in the payment confirmation.
• Identification Required: Please bring a valid ID and the payment confirmation when collecting your items. You may also be required to provide additional identification depending on the nature of the item or document.

9. International Deliveries

• Customs and Duties: For international deliveries, you are responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities. Bhaarath Medical College and Hospital is not responsible for any delays caused by customs processing.
• Restrictions: Some items may be restricted or prohibited from being shipped internationally. It is your responsibility to ensure that the item complies with the import regulations of your country.

10. Changes to This Policy

Bhaarath Medical College and Hospital reserves the right to update this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on our online payment portal.

11. Contact Information

If you have any questions or concerns about this Shipping and Delivery Policy, or if you experience any issues with your delivery, please contact us at:

Email	onlinelabs@bmch.ac.in
Phone	91 44-61116222
Address	173, Agaram Main Road, Selaiyur, Chennai, Tamil Nadu-600073.

Bhaarath Medical College and Hospital